Don Peppers

Sales are contingent upon the attitude of the salesman – not the attitude of the prospect.

Like a midwife, I make my living bringing new babies into the world, except that mine are new advertising campaigns.

Quality means doing it right when no one is looking.

Always be smarter than the people who hire you.

The best teamwork comes from men who are working independently toward one goal in unison.

As betting at the race ring adds neither strength nor speed to the horse, so the exchange of shares in the stock market adds no capital to business, no increase in the production and no purchasing power to the market.

No unemployment insurance can be compared to an alliance between a man and a plot of land. With one foot in the land, human society is firmly balanced against most economic uncertainties. With a job to supply him with cash, and a plot of land to guarantee him support, the individual is doubly secure. Stocks may fail, but seedtime and harvest do not fail.

When two men in business always agree, one of them is unnecessary.

Courteous treatment will make a customer a walking advertisement.

There is one rule for the industrialist and that is: make the best quality goods possible at the lowest cost possible, paying the highest wages possible.

No business can succeed in any great degree without being properly organized.

You can’t do this! We have an arrangement! We have a contract!

What is virtue but the Trade Unionism of the married?

If the boss stands in the way of men getting what they earn, he is not fit to be boss.

My philosophy is that if I have any money I invest it in new ventures and not have it sitting around.