Without a customer, you dont have a business, all you have is a hobby.
More quotes by Don Peppers
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I always kind of see how I want things to be better, and I’m generally not happy with how things are or the level of service that we’re providing for people or the quality of the teams that we built. But if you look at this objectively, we’re doing so well on so many of these things. I think it’s important to have gratitude for that.
I suspect that many corporations have begun to understand that they have an important role to play in the lives of their communities, and that allocating funds to support local groups helps them discharge that function and also burnish their image.
The best reason to start an organization is to make meaning; to create a product or service to make the world a better place.
From the start I had my own ideas about how the business should run. I wanted it to benefit everybody who contributed to its success-stockholders, labor and the American public.
I think a simple rule of business is, if you do the things that are easier first, then you can actually make a lot of progress.
No king on earth is as safe in his job as a Trade Union official. There is only one thing that can get him sacked; and that is drink. Not even that, as long as he doesn’t actually fall down.
People in the beauty community don’t like copycats, so I think it’s important to stay true to who you are and people will stay your customer.
Work mixed with management becomes not only easier but more profitable. The time is past when anyone can boast about ‘hard work’ without having a corresponding result to show for it.