I never trust an executive who tends to pass the buck. Nor would I want to deal with him as a customer or a supplier.
Listen more than you talk. Nobody learned anything by hearing themselves speak.
Advertising reflects the mores of society, but it does not influence them.
As members of the Ford Motor organization we are engaged in the production of an article of use for the people of all countries. Our principle is to make our work as profitable for the buyer as for the seller.
From the start I had my own ideas about how the business should run. I wanted it to benefit everybody who contributed to its success-stockholders, labor and the American public.
No one should buy on reputation alone. They should come and see it and inspect it, feel it and touch it.
My philosophy is that if I have any money I invest it in new ventures and not have it sitting around.
If you change anything about the way you approach selling, the thing that would make the biggest difference would be your attitude, your attitude toward your customer, your service, the benefits of your products, your employer, and yourself.
While I love technology and social media, a text or a tweet can never replace the real value of conversation.
Without a customer, you dont have a business, all you have is a hobby.
It is flagrantly dishonest for an advertising agent to urge consumers to buy a product which he would not allow his own wife to buy.
In business, cooperation is essential to success.
My friends are people who like building cool stuff. We always have this joke about people who want to just start companies without making something valuable. There’s a lot of that in Silicon Valley.
It’s true we’ve got some fantastic clients. We’re very fortunate to be connected with the movers and shakers of all the global cities of the world. You can usually tell when we’ve got a client in here because their bodyguards are all over the place: two outside the front door, two in the lobby, one in the lift
I foresee the time when industry shall no longer denude the forests which require generations to mature, nor use up the mines which were ages in making, but shall draw its raw material largely from the annual produce of the fields. I am convinced that we shall be able to get out of yearly crops most of the basic materials which we now get from forest and mine.
Nobody’s ever called me Sir Richard. Occasionally in America, I hear people saying Sir Richard and think there’s some Shakespearean play taking place. But nowhere else anyway.
It is only by being bold that you get anywhere. If you are a risk-taker, then the art is to protect the downside.
No serious-minded man should have time for the mediocre in any phase of his living.
Selling is our No. 1 job. Never get away from selling a lot of merchandise personally. The more you sell the more you learn.
It’s a new endeavour for me. I’ve never run a territory. I’ve never talked publicly to people. I’ve got to try it just to see whether I like it.
We started learning ourselves, understanding ourselves, reading, researching, going around the world and looking at what was defined as the very best.
