William Wrigley Jr.

If it doesn’t sell, it isn’t creative.

No matter what his position or experience in life, there is in everyone more latent than developed ability; far more unused than used power.

No human wisdom or knowledge could ever be sufficient [for] the duty of superintending the industry of private people … towards the employment most suitable to the interest of the society.

If you change anything about the way you approach selling, the thing that would make the biggest difference would be your attitude, your attitude toward your customer, your service, the benefits of your products, your employer, and yourself.

When most people ask about a business growing, what they really mean is growing revenue, not just growing the number of people using a service. Traditional businesses would view people using your service that you don’t make money from as a cost.

I myself never make any notes. Usually, if I write something down, I can’t read it afterwards.

It’s a new endeavour for me. I’ve never run a territory. I’ve never talked publicly to people. I’ve got to try it just to see whether I like it.

A well-run restaurant is like a winning baseball team. It makes the most of every crew member’s talent and takes advantage of every split-second opportunity to speed up service.

Theory is splendid but until put into practice, it is valueless.

I quickly figured out [that] the one ability I’d better have is to create relationships.

Not everybody is some kind of media model.

The way out of the depression is to start spending and doing things.

Nobody’s ever called me Sir Richard. Occasionally in America, I hear people saying Sir Richard and think there’s some Shakespearean play taking place. But nowhere else anyway.

The greatest teacher I know is the job itself.

An imitation may be quite successful in its own way, but imitation can never be Success. Success is a first-hand creation.