The keystone of successful business is cooperation. Friction retards progress.
The greatest teacher I know is the job itself.
The men who have furnished me with my greatest inspiration have not been men of wealth, but men of deeds.
Luck is always the last refuge of laziness and incompetence.
Honor bespeaks worth. Confidence begets trust. Service brings satisfaction. Cooperation proves the quality of leadership.
Change is vital, improvement the logical form of change.
A store’s best advertisement is the service its goods render, for upon such service rest the future, the good-will, of an organization.
Determine to do some thinking for yourself. Don’t live entirely upon the thoughts of others. Don’t be an automaton.
Every man must decide for himself whether he shall master his world or be mastered by it.
Theory is splendid but until put into practice, it is valueless.
Salesmanship, too, is an art; the perfection of its technique requires study and practice.
The thought in my mind was that I must be a good merchant. If I were a good merchant, the rest would probably take care of itself.
It is the service we are not obliged to give that people value most.
The Golden Rule finds no limit of application in business.
I never trust an executive who tends to pass the buck. Nor would I want to deal with him as a customer or a supplier.
No business can succeed in any great degree without being properly organized.
Courteous treatment will make a customer a walking advertisement.
We can serve our customers well only if our buying jobs are right. You cannot sell if you haven’t ordered wanted goods into your store.
A merchant who approaches business with the idea of serving the public well has nothing to fear from the competition.
Men are not great or small because of their material possessions. They are great or small because of what they are.
The best teamwork comes from men who are working independently toward one goal in unison.
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