I believe in trusting men, not only once but twice – in giving a failure another chance.
As a rule, we find what we look for; we achieve what we get ready for.
Growth is never by mere chance; it is the result of forces working together.
The keystone of successful business is cooperation. Friction retards progress.
Salesmanship, too, is an art; the perfection of its technique requires study and practice.
Success will always be measured by the extent to which we serve the buying public.
We get real results only in proportion to the real values we give.
There’s no better friend to any merchant than a fair competitor.
Responsibilities are given to him on whom trust rests. Responsibility is always a sign of trust.
No company can afford not to move forward. It may be at the top of the heap today but at the bottom of the heap tomorrow, if it doesn’t.
Do not primarily train men to work. Train them to serve willingly and intelligently.
I cannot remember a time when the Golden Rule was not my motto and precept, the torch that guided my footsteps.
Clock watchers never seem to be having a good time.
Men are not great or small because of their material possessions. They are great or small because of what they are.
It was always my practice to train salespeople under my direct supervision, and to treat children with the utmost consideration.
Luck is always the last refuge of laziness and incompetence.
We can serve our customers well only if our buying jobs are right. You cannot sell if you haven’t ordered wanted goods into your store.
The greatest teacher I know is the job itself.
The art of effective listening is essential to clear communication, and clear communication is necessary to management success.
Every man must decide for himself whether he shall master his world or be mastered by it.
It is always the start that requires the greatest effort.
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