The golden rule for every businessman is this: Put yourself in your customer’s place.
Orison Swett Marden
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A well-run restaurant is like a winning baseball team. It makes the most of every crew member’s talent and takes advantage of every split-second opportunity to speed up service.
See what a 25-cent raise will do to us, said Mr. Ford. So they figured the daily and monthly cost of a 25-cent increase. Put on another quarter and see what that will cost, he said. And so they went on, 25 cents a step. Finally the wage of $2.34 stood at $4.75–more than 100 percent increase. One of the associates–a good financial head–remarked rather sarcastically that if they were going to be fools, why not be first-class fools and make it $5. All right, said Mr. Ford, let’s make it $5.
We know everything about our clients – if they like their dressing gowns heated, what colour flowers they like, if their chef works left-handed – we know everything and we incorporate it into our work for them.
My definition of an executive’s job is brief and to the point. It is simply this: Getting things done through other people.
I built a great company, one of the – some of the most iconic assets in the world, $10 billion of net worth, more than $10 billion of net worth, and frankly, I had a great time doing it.
Once you have a product that you are happy with, you the need to centralize things to continue growth.