I never trust an executive who tends to pass the buck. Nor would I want to deal with him as a customer or a supplier.
James Cash Penney
More quotes by James Cash Penney
We can serve our customers well only if our buying jobs are right. You cannot sell if you haven’t ordered wanted goods into your store.
Determine to do some thinking for yourself. Don’t live entirely upon the thoughts of others. Don’t be an automaton.
Honor bespeaks worth. Confidence begets trust. Service brings satisfaction. Cooperation proves the quality of leadership.
More quotes about Business
No matter what his position or experience in life, there is in everyone more latent than developed ability; far more unused than used power.
Work mixed with management becomes not only easier but more profitable. The time is past when anyone can boast about ‘hard work’ without having a corresponding result to show for it.
This is a perverse thing, personally, but I would rather be in the cycle where people are underestimating us. It gives us latitude to go out and make big bets that excite and amaze people.
An imitation may be quite successful in its own way, but imitation can never be Success. Success is a first-hand creation.
The highest use of capital is not to make more money, but to make money do more for the betterment of life.
We know everything about our clients – if they like their dressing gowns heated, what colour flowers they like, if their chef works left-handed – we know everything and we incorporate it into our work for them.
The final key to the way I promote is bravado. I play to people’s fantasies. People may not always think big themselves. but they can get very excited by those who do. That is why a little hyperbole never hurts. People want to believe that something is the biggest, the greatest and the most spectacular.