The best of merchandise will go back to the shelf unless handled by a conscientious, tactful salesman.
James Cash Penney
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I cannot remember a time when the Golden Rule was not my motto and precept, the torch that guided my footsteps.
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I avoid clients for whom advertising is only a marginal factor in their marketing mix. They have an awkward tendency to raid their advertising appropriations whenever they need cash for other purposes.
My dream was to have a steady job, was not to be on the road, to exist like a guy that goes to work as a mechanic or a carpenter and knows he’s gonna have a job.
The thought in my mind was that I must be a good merchant. If I were a good merchant, the rest would probably take care of itself.
Everything I do in life is framed through the view of a businessman. That’s my instinct. If I go into a pharmacy to buy shaving cream, then I’m going to look for the best deal on shaving cream.
My philosophy is that if I have any money I invest it in new ventures and not have it sitting around.
I always kind of see how I want things to be better, and I’m generally not happy with how things are or the level of service that we’re providing for people or the quality of the teams that we built. But if you look at this objectively, we’re doing so well on so many of these things. I think it’s important to have gratitude for that.
I never get the accountants in before I start up a business. It’s done on gut feeling, especially if I can see that they are taking the mickey out of the consumer.
If you go through some big corporate change, it’s just not going to be the same. If we sold to Yahoo, they would have done something different; if you want to continue your vision of the company, then don’t sell because there’s inevitably going to be some change.
Entrepreneurs are always taking feedback, especially from their customers, bankers, workers, and sales force. Without straightforward feedback, entrepreneurs cannot make sound decisions.
[In 1990 on the president of MCA calling and saying ‘We’re going to make you the biggest offer this company has ever made, and I’m going to send it to you by messenger right now.’] It’s 1990. Send me a fax.