The thought in my mind was that I must be a good merchant. If I were a good merchant, the rest would probably take care of itself.
James Cash Penney
More quotes by James Cash Penney
The problem with the bronco is to get on and stay on. This is the problem with the Golden Rule-to understand and apply.
A merchant who approaches business with the idea of serving the public well has nothing to fear from the competition.
More quotes about Business
It takes a big idea to attract the attention of consumers and get them to buy your product. Unless your advertising contains a big idea, it will pass like a ship in the night. I doubt if more than one campaign in a hundred contains a big idea.
If you need a machine and don’t buy it, then you will ultimately find that you have paid for it and don’t have it.
I always kind of see how I want things to be better, and I’m generally not happy with how things are or the level of service that we’re providing for people or the quality of the teams that we built. But if you look at this objectively, we’re doing so well on so many of these things. I think it’s important to have gratitude for that.
It was always my practice to train salespeople under my direct supervision, and to treat children with the utmost consideration.
Everything I do in life is framed through the view of a businessman. That’s my instinct. If I go into a pharmacy to buy shaving cream, then I’m going to look for the best deal on shaving cream.
As betting at the race ring adds neither strength nor speed to the horse, so the exchange of shares in the stock market adds no capital to business, no increase in the production and no purchasing power to the market.
Profits made out of the distress of the people are always much smaller than profits made out of the most lavish service of the people at the lowest prices that competent management can make possible.
A big business never becomes big by being a narrow society looking after only the interests of its organization and stockholders.
We know everything about our clients – if they like their dressing gowns heated, what colour flowers they like, if their chef works left-handed – we know everything and we incorporate it into our work for them.
The competitor to be feared is one who never bothers about you at all, but goes on making his own business better all the time.