The thought in my mind was that I must be a good merchant. If I were a good merchant, the rest would probably take care of itself.
As a rule, we find what we look for; we achieve what we get ready for.
There has never been a time when a career in the Penney Company was not a challenge that brought out the best in a man.
Salesmanship is limitless. Our very living is selling. We are all salespeople.
I never trust an executive who tends to pass the buck. Nor would I want to deal with him as a customer or a supplier.
Too many would-be executives are slaves of routine.
Responsibilities are given to him on whom trust rests. Responsibility is always a sign of trust.
I cannot remember a time when the Golden Rule was not my motto and precept, the torch that guided my footsteps.
Theory is splendid but until put into practice, it is valueless.
A merchant who approaches business with the idea of serving the public well has nothing to fear from the competition.
Success will always be measured by the extent to which we serve the buying public.
No matter what his position or experience in life, there is in everyone more latent than developed ability; far more unused than used power.
The best of merchandise will go back to the shelf unless handled by a conscientious, tactful salesman.
Honor bespeaks worth. Confidence begets trust. Service brings satisfaction. Cooperation proves the quality of leadership.
No serious-minded man should have time for the mediocre in any phase of his living.
No business can succeed in any great degree without being properly organized.
We can serve our customers well only if our buying jobs are right. You cannot sell if you haven’t ordered wanted goods into your store.
It was always my practice to train salespeople under my direct supervision, and to treat children with the utmost consideration.
No company can afford not to move forward. It may be at the top of the heap today but at the bottom of the heap tomorrow, if it doesn’t.
There’s no better friend to any merchant than a fair competitor.
The art of effective listening is essential to clear communication, and clear communication is necessary to management success.
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